FAQ

Frequently Asked Questions

Shipping Information

How do I order?

1. Thank you for visiting our website to buy products
2. Search our extensive database to find a product you want
3. Fill out the booking order form
4. Select a payment option from the two available options:

a. Self-Pick – Customer comes to the store to pay as well as to pick up their product.

b. Bank Transfer – Payment is made through bank transfer

5. Our representative will call to verify and confirm the order

Do you take orders over phone?

Yes you can call us directly and our sales person will try to meet your demands.

Do you take orders over phone?

Yes you can call us directly and our sales person will try to meet your demands.

How can I track the status of my order?

You can simply login and see the order detail along with current status.  Also we have  dedicated staff for this purpose who will keep sending you updated emails and calls.

Payment Information

Need to know the payment options available?

We are offering the following options

  • Cash on Delivery (COD)
  • Bank Deposit
  • Paypal

Are prices negotiable?

Since we are importing products directly from USA so margin is very limited. To avoid any confusion we have well defined prices formula including Sales Tax, Import Duties, Income tax, shipping etc. Even then we do our best to meet your budget.

What is the Returns policy?

Pkclothes has a convenient returns policy for our valued customers.

1. If the product is faulty at the time of delivery, you can return it immediately with our appointed delivery partner.
2. If the product stops working within the warranty period, you can claim the warranty at the relevant brand/manufacturer customer center.
3. If you do not like the product that has been delivered to you and want to change it, Surmawala allows you to do so within 5 days of delivery. Return shipping transport and cost will be borne by the customer.

How can I track the status of my order?

You can simply login and see the order detail along with current status.  Also we have  dedicated staff for this purpose who will keep sending you updated emails and calls.

Have More Questions?